Whitsunday Apartment W802
Your accomodation guide
HIHAGuest
Property Wi-Fi
Network:
hamiltonholiday
Password:
Wi-Fi Help:
Air Conditioning
If you experience difficulty connecting to the Wi-Fi, please first ensure your device is connected to the HIHAGuest network using the password provided.
If you’re connected to the correct network but the internet is not working, locate the modem - generally found on the kitchen bench or near the TV - switch it off, wait approximately 30 seconds, then turn it back on. Allow a few minutes for the modem to reconnect before trying again.
As with internet services in an island location, connection speeds and reliability can occasionally vary, and you may experience brief periods of slower speeds or interrupted connectivity during your stay.
If you’re still unable to connect after restarting the modem, please contact Hamilton Island Holiday Apartments so our team can assist.
If you experience any issues with the air conditioning during your stay, there are a few simple steps that may help.
If the unit begins to leak or drip water, please ensure all doors and windows are completely closed and set the temperature to no lower than 23°C. Allow the system some time to settle.
If the leaking continues, switch the air conditioning off for approximately one hour before turning it back on.
Should the issue continue after following these steps, please contact Hamilton Island Holiday Apartments and we will be happy to assist.
Oven
If you’re having trouble operating the oven, please ensure the oven door is open and check that the timer/clock is switched on and correctly set, as the oven may not operate otherwise.
If you’re still unable to get the oven working after checking these settings, please contact Hamilton Island Holiday Apartments on and our team will be happy to assist.
TV Troubleshooting
If you experience any issues with the TV during your stay, particularly a “Weak or No Signal” message, try completing a channel scan to refresh the available channels.
If the TV is not responding, check the remote batteries and try switching the TV on manually using the power button on the unit.
If you’re still unable to resolve the issue, please contact Hamilton Island Holiday Apartments .
Power
Power / Switchboard Location: Closet near the Front Door
If the electricity trips during your stay, please check the switchboard located inside the small closet near the front door to see whether any switches have tripped.
Before resetting the affected switch, turn off any appliances that were recently in use, then reset the tripped switch.
If the power continues to trip, particularly when using a specific appliance, please stop using that appliance and contact Hamilton Island Holiday Apartments so our team can assist.
Rubbish & Recycling
Please dispose of your rubbish using the bins located downstairs, outside near the car park. Separate bins are provided for general waste and recycling.
Please ensure only appropriate recyclable items are placed in the recycling bins, and do not place general waste or plastic bags in the recycling.
Please do not leave any rubbish on your balcony or outside your apartment door, as this can attract cockatoos and other island wildlife.
Additional Property Information
Doors & Windows – Important:
Whenever leaving the apartment, please ensure all doors and windows are fully closed — not just the flyscreens.
Cockatoos and other island birds are very curious and can easily enter through an open door or window. Once inside, they can rummage through food and belongings and cause significant damage to furnishings and the apartment. Please ensure all doors and windows are securely closed whenever you leave, even if you are only stepping out for a short time.
Apartment Servicing:
Please note that the Whitsunday Apartments are not serviced during your stay. Your apartment will be fully prepared for your arrival; however, there is no daily housekeeping service.
Golf Buggy:
A golf buggy is not included with Whitsunday Apartment bookings. If you would like to hire a buggy during your stay, rentals are available through Hamilton Island Buggy Hire, located near the Resort Centre.
Guest Laundries:
Coin-operated guest laundry facilities are available between 9:00am and 6:00pm daily and can be found on the following levels:
West Building: Levels 3, 6 & 10
East Building: Levels 3, 8 & 12
Washing machines and dryers cost $4 per cycle and accept $2 coins only. Change is available from Reception if required.
If the laundry door is locked during operating hours, please visit Reception and the team can arrange access. When finished, please leave the laundry door unlocked for other guests.
Property Supplies
A complimentary starter pack is provided for your arrival, including detergent, soap, toilet paper and garbage bags to help get you settled in.
Should you require any additional supplies during your stay, the local IGA supermarket is just a short buggy ride away.
Check Out
Check-out is strictly at 10:00am. Due to high occupancy levels and the time required to prepare each apartment for arriving guests, we appreciate your assistance in departing promptly.
Airport & Ferry Transfers:
A complimentary island shuttle bus is available to take you to the Hamilton Island Airport or Ferry Terminal for your departure. The Whitsunday Apartments bus stop is located directly outside Reception, with shuttle services operating between 7:00am and 11:00pm daily.
Beach Towels:
Before departing, please ensure all beach towels are returned to and left inside the apartment. These belong to the property and must remain in the apartment to avoid any replacement charges.
Luggage Storage:
If you have some time between check-out and your departure, you are welcome to leave your luggage at Reception until you are ready to catch the shuttle.
Property Access
Front Door: The access code for the front door is C468
