HIHA rental agreement -

By booking this apartment online or over the phone you agree to the following guidelines.

Any damages caused to property or supplied golf buggy during the dates of a guests stay are liable to be charged to the guest credit card supplied on booking.

Please read the following information carefully.

Arrival & Departure Information

Valet Service

Our valet company will meet you when you get to Hamilton Island Airport or Marina. Please let us know your arrival and departure flight number or ferry time in advance so we can arrange your pickup and drop off.

If you have a change of arrival plans, please let us know by emailing bookings@hiha.com.au or calling us on 1800 135 539.

The valet company will only arrange one transfer per apartment when you arrive. If extra guests are coming via a different flight or ferry, you will have the golf buggy to pick them up, otherwise the island taxi can be arranged.

Check in

Check in is 2pm, however if the cleaners have your apartment ready earlier you can check in when you arrive.

You will be able to leave your luggage with the valet if you arrive early.

Groceries

Hamilton Island has just opened a new IGA supermarket conveniently located at Hamilton Island marina; there is now no need to order your groceries before you arrive. Coles online has now stopped delivering to Hamilton Island

Assistance during your stay

Should you have any questions or queries about the apartment or golf buggy during your stay, the valet phone number will be on your keys on in your apartment.

There will also be a contact number for the cleaning and maintenance team inside your property.

Check out

Check out time is strictly 10am unless you have arranged a pick up time with your valet.

Your valet will be in contact on the afternoon prior to your departure day to confirm transfer arrangements.

Stay guidelines

We want you to enjoy your stay and we ask you to respect the property for the next guests.

We have a strict No smoking policy inside the property.

Please ensure the dishes are washed, dried and put away. Please leave the kitchen and BBQ clean, failure to do so may result in an additional cleaning charge.

Please confirm your required bedding configuration prior to your arrival date. If you don’t confirm this and the Housekeeper’s have to go to the property to change the bedding once you have arrived, a call out charge may apply.

We do ask for your assistance to help us conserve water and electricity during your stay, please turn off all appliances when you’re not at the apartment and avoid unnecessary waste.

Apartment Information

Keys

Your valet will provide your keys when you can check in. Do not leave keys in the golf buggy.

You should hand your keys back to the valet when you check out.

Golf Buggy (all properties except the Whitsunday Holiday Apartments)

You will be advised if your booking comes with a complimentary golf buggy.

It is essential the buggy is charged each night, please contact the valet if you are having difficulty with this.

The Golf buggy will not be replaced due to you failing to charge it.

Make sure you charge the buggy on your last night, so it is ready for the next guests.

We offer buggy protection for $10 per night.

For more information on buggy’s on the island and the protection available for damage to the buggy, see the sections Buggy Protection and Hamilton Island Buggy Rules.

What to pack

Your apartment comes with comforts of home including a hairdryer and coffee plunger.

One cot and one highchair can be provided per apartment.

Beach towels and linen are provided (including for the cot).

Just make sure you pack the essentials – swimming outfit, sunscreen, hat and toiletries!

Cleaning

Your apartment is self-contained and has a washing machine. There is no daily service provided.

If you have a longer stay and wish to arrange a mid-stay clean, please arrange this before you arrive directly with the Housekeeping team. A fee will be payable directly to the cleaners.

If you have any Housekeeping concerns, please contact them directly on the number in your apartment

Noise

We do ask our guests to respect their neighbours so everyone can have an enjoyable stay.

If you encounter excessive noise after 10pm please don’t hesitate to contact Island Security on 07 4946 8555.

Air Conditioning

Your apartment has air conditioning. When using this, please remember to have all doors shut so it works efficiently.

Internet

Your apartment has complimentary wifi included, The password for your property is ‘hamiltonholiday’ the network is ‘HIHAGUEST’

TV reception

Given Hamilton Island’s location, we can experience periods where TV reception drops out. If there is something you specifically want to see, we recommend recording it at home. Live sport is shown at the Marina Tavern and provides a great atmosphere!

Maintenance

We do appreciate feedback on the properties, for all non-urgent maintenance issues please send us an email to bookings@hiha.com.au so we can have these addressed when you leave.

For urgent matters please call the housekeeping and maintenance number in your apartment.

Wildlife

When you leave the apartment, please shut all the doors – the cockatoos are not shy about entering the property in search of food! Please do not feed the birds, it can cause them sickness and leads to problems for guests.

Alcohol

There is a bottle store on Hamilton Island, next to the IGA supermarket- They are well stocked and should be able to provide you with all you require.

Buggy Protection

The golf buggy that comes with the property is your responsibility while you stay.

For your peace of mind, we offer Buggy protection at an additional $10 per night.

The Buggy protection covers any accidental damage to the golf buggy caused by a collision, or if the buggy is stolen and found damaged.

If you add the buggy protection, there is a Zero excess for the repairs to the buggy.

Without the buggy protection, you are liable for any damage caused to the buggy and a $3,300 excess applies and can be charged to the Credit Card you booked your apartment with.

If you choose to add the buggy protection, it will be shown as included on page 1 of your booking confirmation.

Conditions:

You must report any damage immediately to us on 1800 135 539 for the buggy protection to be honoured.

Buggy protection is invalid if you are found to be in breach of any of the Hamilton Island Buggy Rules (see ‘Hamilton Island Buggy Rules’ on the next page)

Hamilton Island Buggy Rules

1. Any person driving a buggy must be over 18 years of age and hold a current drivers licence - BUGGIES ARE A REGISTERED VEHICLE.

2. Indicators must be used at all times. If indicators are not working, please use hand signals and report problem to your valet.

3. A person must not drive any vehicle in excess of the sign posted speed. The maximum allowable speed for a buggy is 20km per hour.

4. All drivers must abide by posted or otherwise indicated parking regulations.

5. The buggy must only be driven on bitumen and paved roads and shall not be driven on grassed, gravel or pool areas.

6. The maximum capacity for our buggy is four persons at all times. Any overloading of the buggy will result in confiscation of the vehicle.

7. No person shall drive the buggy in a careless, reckless or dangerous manner, nor should they drive whilst under the influence of intoxicating liquor or drugs.

8. The buggy should never be overloaded with luggage (including sailing gear, paddles, boxes and any heavy materials) especially on the roof and upholstery. Any person caught overloading may have the vehicle confiscated.

9. Under no circumstances are children permitted to sit on the driver’s lap or hold the steering wheel whilst the buggy is in motion.

10. The occupant shall properly keep and maintain the buggy in good and serviceable condition; the owners reserve the right to inspect the vehicle at any time during the period of occupancy. The occupant should also leave the vehicle clean and fully charged at the end of the period of occupancy.

11. The buggy may not be driven between the hours of 1.00am and 5.00am. Any person caught driving the buggy inside these hours may have the vehicle confiscated.

12. The occupant is liable for any loss, damage, injury, fine or costs incurred or sustained by him/her to the buggy.

13. All accidents in which damage is sustained to a person and/or property must be reported to the on duty Security Officer immediately at the time of the accident.

14. At no time should the governor, ignition or engine be tampered with. Any person driving a vehicle that has been tampered with will have it confiscated.

15. At no time should the key be left in the vehicle, or detached from the unit keys. This may result in the buggy getting stolen, in which case the occupant may need to cover any ignition replacement fees.

16. Island Management and the Island Security Department strictly enforce local traffic rules and regulations in addition to all Queensland Motor Vehicle Laws. Any infringement of the aforementioned regulations will result in monetary and drivers licence point penalties.

17. CHILD SEATS/CAPSULES - Queensland legislation states that all children under the age of 6 months are to be seated in a baby capsule facing towards the seat it is mounted to. A child 6 months to 4 years is to be in a child seat facing the same direction as the seat it is mounted to. This is subject to the amount of engineer approved restraint mounting points the buggy comes equipped with.

If the seat is hired through Hamilton Island Buggy Hire the seats will be fitted by a trained staff and should remain secured to the buggy for the duration of the rental. Securing and adjustment of straps in the capsule to fit the child is the responsibility of the parent or guardian (hirer). Capsule covers should be fitted when the capsule is not in use to prevent weather damage.

We suggest booking your car seat in advance. They can be booked through Valet services by emailing john@hivs.com.au with your arrival date and property etc. The fee is $60 for your whole stay per car seat that can be paid directly to them.

IMPORTANT SAFETY NOTICE: The hirer is responsible to recheck capsule anchorage points and adjust straps securing the capsule to the seat each time the child is placed in the capsule restraint. Capsule covers cannot be used when the child is positioned in the capsule.

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