Cancellation Policy

A deposit of $300 AUD is required at the time of booking, with the remaining balance due 21 days prior to arrival.

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• Cancellations made more than 6 weeks prior to arrival will receive a full refund of the deposit.

• Cancellations made between 3 and 6 weeks prior to arrival will result in the deposit being forfeited.

• Cancellations made within 21 days of arrival will incur a 100% cancellation fee.

 

A deposit of $1,000 AUD applies to selected premium properties.

Important Information

• The final balance may be paid by direct deposit or by credit card over the phone.

• A surcharge of 1% applies to Visa and Mastercard payments and 2% applies to American Express.

• If final payment has not been received at least 14 days prior to arrival, Hamilton Island Holiday Apartments reserves the right to charge the credit card used to pay the initial deposit.

• When bookings are made online, the booking is only confirmed when you have received your formal confirmation email from HIHA. Your booking will generally be confirmed within 24 hours.

• In the unlikely event that a property is sold or requires urgent maintenance or repairs between the date of booking and your arrival, Hamilton Island Holiday Apartments reserves the right to relocate or cancel your booking. Every reasonable effort will be made to avoid this situation, and suitable alternative accommodation will be offered wherever possible.

• By providing your credit card details, you authorise Hamilton Island Holiday Apartments to charge your nominated card for any additional cleaning costs, damage, missing items or other charges incurred during your stay, where applicable.
   

Smoking
Smoking is NOT permitted inside or on the balcony of any Holiday Rental Property. Smoking is strictly prohibited inside all holiday rental properties and on balconies. Where evidence of smoking is found, guests will be liable for all costs associated with removing smoke odours and restoring the property, including specialist cleaning and the cleaning or replacement of furnishings where required.

Equipment
Equipment such as air conditioners, swimming pools and electrical appliances are subject to break down and sometimes, repairs are delayed. Please report any breakdown to our office immediately. Whilst every reasonable effort will be made to repair or replace faulty equipment as quickly as possible, Hamilton Island Holiday Apartments cannot guarantee the uninterrupted availability of appliances, air conditioning, swimming pools or other facilities. No refund or compensation will be payable where these items become unavailable due to circumstances beyond our reasonable control.

Damage or Loss

Guests are responsible for the cost of repairing or replacing any loss or damage beyond fair wear and tear.

 

Lost Property & Postage

Items left behind after departure can be returned by post upon request. A minimum postage and handling fee of $50 AUD applies due to the additional logistics involved in servicing Hamilton Island.

Occupancy Conditions
The property is let for holiday purposes only. Functions and parties are strictly prohibited unless agreed to in writing by Hamilton Island Holiday Apartments. Any type of function, party or gathering of people in excess of the number of people specified on the booking may incur a fee. This fee will be determined at the absolute discretion of Hamilton Island Holiday Apartments. The number of guests occupying the property must not exceed the number confirmed on the booking.

Hamilton Island Holiday Apartments also reserve the right to charge the guest for any additional cleaning and repair/maintenance costs required following the guest departure.

Birds & Wildlife
Guests are responsible for ensuring all doors and windows are securely closed whenever the property is unattended. Native birds frequently enter properties in search of food and can cause significant damage. Where damage occurs as a result of doors or windows being left open, guests may be charged for any associated repair and cleaning costs.

 

Travel Insurance

Hamilton Island Holiday Apartments strongly recommends that guests obtain comprehensive travel insurance to cover unexpected events, including cancellation, illness, weather disruptions and travel delays.

COMPANY DETAILS: HIHA Pty Ltd
1800 135 539
ABN: 20 155 737 330
Real Estate licence: 3535834
Address: PO BOX 407, Sanctuary Cove, QLD 4212

HIHA are a booking agent for holiday properties on Hamilton Island. 

The currency is all in AUD.

Accepted payment methods: Visa, Mastercard and American Express.

All transaction are secure.