• $300 deposit taken when booking a property.

  • Final payment is due 3 week prior to arrival.

  • If booking is cancelled any time prior to 6 weeks then $300 deposit refundable however, if cancelled 3-6weeks prior to arrival then $300 deposit is not refundable.

  • If cancellation is less than 3 weeks before arrival 100% cancellation fee applies.

  • No credit card fee is charged to the guest on credit card transaction for initial deposit - if booked online through www.hiha.com.au or www.hiapartments.com.au

  • Final balance can be paid via direct deposit into account or via credit card over the phone. A 1% surcharge applies on final payments if you choose to pay via credit card.

  • To pay final balance by credit card call 1800 135 539

  • If final payment has not been paid 7 days prior to the arrival date, HIHA will charge the original card that the deposit was made on.

  • The calendar listed prices don't include the 3 night surcharge. Due to high cleaning costs on Hamilton Island we have to charge a surcharge for stays of 3 nights. If you extend your stay to 4 nights you will see this fee drop off. The 3 night surcharge rate changes depending on the size of the property you book.

  • When bookings are made online, its request only till booking is confirmed by a formal confirmation email from HIHA. The website runs a live calendar- however there is sometimes a lag which will allow the occasional double booking. We will always confirm your booking within 24 hours.

  • On the rare occasion that a property is damaged or sold in the period between your booking date and your arrival date we may have to move your booking, offer you alternatives of cancel the reservation. We always endeavour to avoid this situation, but sometimes it's unavoidable.


1800 135 539
ABN: 20 155 737 330
Real Estate licence: 3535834
Address: PO BOX 709, Torquay Vic 3228

HIHA are a booking agent for holiday properties on Hamilton Island. We specialise in personal service for luxury properties. The currency is all in AUD Card types accepted: Master Card and Visa only All transaction secure – 128 bit server


Website by Infuze Designs

Copyright © HIHA 2020, All Rights Reserved

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