COMPANY POLICY

HIHA Pty Ltd is committed to protecting your privacy and handling your personal information securely.

Any personal information we collect is treated as strictly confidential and is used only to provide our services to you.

We do not sell, trade or otherwise disclose your personal information to third parties, except where required by law or where necessary to process your booking or provide our services.

The information you provide may be used to:

Process and manage your booking.
Communicate with you regarding your reservation.
Respond to enquiries and provide customer support.
Send promotional communications or newsletters where you have chosen to receive them.
Improve your experience when using our website.

Our website uses cookies to improve functionality, remember your preferences and help us understand how visitors use our website.

Cookies do not identify you personally and may be disabled through your web browser if you choose.

By submitting an enquiry or booking through our website, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

We may share your personal information with trusted third-party service providers where necessary to facilitate your booking or provide services during your stay, including payment processors and accommodation management systems.

Like most websites, our servers automatically collect certain technical information, including your Internet Protocol (IP) address, browser type and access times. This information is used for website security, system administration and to help improve our website.

Where you make a booking through our website, your IP address may be recorded alongside your booking details for security, fraud prevention and transaction verification purposes.

SECURITY POLICY

HIHA Pty Ltd is committed to ensuring your personal and payment information is protected.

All online transactions are processed through secure, encrypted connections using industry-standard Secure Socket Layer (SSL) technology.

We do not store your full credit card details on our website. Payments are processed securely through trusted payment providers using industry-standard security measures.

If you have any questions regarding our Privacy Policy or Security Policy, please contact us at: pete@hiha.com.au.

PRICING POLICY

HIHA Pty Ltd operates within the holiday accommodation industry and continually monitors market conditions to ensure our accommodation rates remain competitive.

All prices displayed on our website are quoted in Australian Dollars (AUD) unless otherwise stated.

If you find the same accommodation advertised at a lower publicly available rate elsewhere, please contact us with the details, including the supplier and advertised price. Wherever possible, we will endeavour to provide you with a more competitive rate.