Southwinds
Your accomodation guide
Southwinds Starlink
Property Wi-Fi
Network:
SouthwindsHI
Password:
Wi-Fi Help:
Air Conditioning
If you experience difficulty connecting to the Wi-Fi, locate the modem - generally found on the kitchen bench or near the TV - switch it off, wait a moment, then turn it back on and try reconnecting. If you're still unable to connect, please check the network details located on the modem.
As with internet services across an island location, connection speeds and reliability can occasionally vary, and you may experience brief periods of slower speeds or interrupted connectivity during your stay. If your connection doesn't return after restarting the modem, please contact Hamilton Island Holiday Apartments on 1800 135 539 and our team will be happy to assist.
If you experience any issues with the air conditioning during your stay, there are a few simple steps that may help.
If the unit begins to leak or drip water, please ensure all doors and windows are completely closed and set the temperature to no lower than 23°C. Allow the system some time to settle.
If the leaking continues, switch the air conditioning off for approximately one hour before turning it back on.
Should the issue continue after following these steps, please contact Hamilton Island Holiday Apartments on 1800 135 539 and our team will be happy to assist.
Oven
If you’re having trouble operating the oven, please ensure the oven door is open and check that the timer/clock is switched on and correctly set, as the oven may not operate otherwise.
If you’re still unable to get the oven working after checking these settings, please contact Hamilton Island Holiday Apartments on and our team will be happy to assist.
TV Troubleshooting
Power
If the electricity trips during your stay, the switchboard is located outside in the garage area, on the right-hand side.
Before resetting the affected switch, please turn off any appliances that were recently in use, then reset the switch at the switchboard.
If the power continues to trip, particularly when using an appliance such as a hairdryer or toaster, please discontinue using that appliance and contact Hamilton Island Holiday Apartments so our team can assist.
Rubbish & Recycling
Please dispose of all rubbish in the designated bins located at the start of the driveway, ensuring general waste and recycling are separated appropriately.
Please avoid leaving rubbish outside or on balconies at any time, as this can quickly attract cockatoos and other island wildlife.
Additional Property Information
Outside Umbrellas:
We do ask that you put the umbrellas down and retracted the blinds of an evening. If there is a storm or any form of bad weather, it is essential to ensure these are put down (and the umbrellas secured).
Foxtel:
To watch Foxtel, first turn on the TV and Foxtel box using the Foxtel remote, then switch on the soundbar using its power button.
Once everything is switched on, press the Source button on the TV remote and select the soundbar from the HDMI source list. The Foxtel display should then appear on the TV screen.
If Foxtel doesn’t appear straight away, double-check that the TV, Foxtel box and soundbar are all switched on and that the correct HDMI source has been selected.
Property Supplies
A complimentary starter pack is provided for your arrival, including detergent, soap, toilet paper and garbage bags to help get you settled in.
Should you require any additional supplies during your stay, the local IGA supermarket is just a short buggy ride away.
Check Out
The valet team will contact you between 4:00pm and 6:00pm on the afternoon prior to your departure via text message or phone call. They’ll confirm your transfer time and provide all the details you need for departure the following day.
Standard check-out time is 10:00am, unless otherwise advised by the valet team.
Where possible, the team will always try to accommodate a later check-out. There’s no need to request this in advance - if availability allows, they’ll let you know. While a late check-out cannot be guaranteed, the team will always do their best to provide you with a little extra time where possible.