Papillon
Your accomodation guide
Papillon
Property Wi-Fi
Network:
Papillonv4
Password:
Wi-Fi Help:
Air Conditioning
Should you experience any issues with the Wi-Fi during your stay, please first ensure your device is connected to the correct Wi-Fi network using the password provided.
If you are connected to the correct network but are unable to access the internet, try disconnecting from the Wi-Fi on your device and then reconnecting using the supplied network name and password.
As with internet services in an island location, connection speeds and reliability can occasionally vary, and you may experience brief periods of slower speeds or interrupted connectivity during your stay.
If you’re still unable to connect, please contact Hamilton Island Holiday Apartments so our team can assist.
Each room at Papillon is fitted with its own individual air-conditioning unit and remote control, along with separate remotes for the ceiling fan and blinds.
If an air-conditioning unit begins to leak or drip water, please ensure all doors and windows are fully closed and set the temperature to no lower than 23°C.
If the leaking continues, please turn the affected unit off for approximately one hour before switching it back on.
If the issue persists after following these steps, please contact Hamilton Island Holiday Apartments and our team will be happy to assist.
Oven
If you’re having trouble operating the oven, please ensure the oven door is open and check that the timer/clock is switched on and correctly set, as the oven may not operate otherwise.
If you’re still unable to get the oven working after checking these settings, please contact Hamilton Island Holiday Apartments on and our team will be happy to assist.
TV Troubleshooting
If you experience any issues with the TV during your stay, particularly a “Weak or No Signal” message, try completing a channel scan to refresh the available channels.
If the TV is not responding, check the remote batteries and try switching the TV on manually using the power button on the unit.
If you’re still unable to resolve the issue, please contact Hamilton Island Holiday Apartments .
Power
There are multiple switchboards located throughout the property, however these are not accessible to guests.
If the power trips at any time during your stay, please contact Hamilton Island Holiday Apartments on 1800 135 539 and our team will assist with getting the issue resolved.
Rubbish & Recycling
Please dispose of all rubbish in the designated bins located at the start of the driveway, ensuring general waste and recycling are separated appropriately.
Please avoid leaving rubbish outside or on balconies at any time, as this can quickly attract cockatoos and other island wildlife.
Additional Property Information
Bedroom Curtains:
The bedroom curtains are electronically operated. Please use the remote control provided in each bedroom to open and close the curtains.
Balcony Blinds:
The balcony is fitted with electric blinds, which can be operated using the remote control located at the bar inside the property.
BBQs:
The main balcony features two electric BBQs available for guest use. Please ensure the BBQs are cleaned after use and left clean on departure.
Ice Machine:
An ice machine is available for guest use and is located downstairs in the games room.
Zip Tap:
The main kitchen is fitted with a Zip Tap providing instant boiling and chilled water. Please take care when using the boiling-water function.
Please note that the separate chef’s kitchen is not available for guest use.
Games Room:
The games room is located downstairs and features a pool table, ping pong table and large TV for your enjoyment. Please take care when using the equipment and report any damage promptly to Hamilton Island Holiday Apartments on 1800 135 539.
Fire Pit:
Please note that the fire pit is not available for guest use.
Stone Fire Oven:
The stone fire oven is reserved for use by professional chefs only and is not available for guest use.
Property Supplies
A complimentary starter pack is provided for your arrival, including detergent, soap, toilet paper and garbage bags to help get you settled in.
Should you require any additional supplies during your stay, the local IGA supermarket is just a short buggy ride away.
Check Out
The valet team will contact you between 4:00pm and 6:00pm on the afternoon prior to your departure via text message or phone call. They’ll confirm your transfer time and provide all the details you need for departure the following day.
Standard check-out time is 10:00am, unless otherwise advised by the valet team.
Where possible, the team will always try to accommodate a later check-out. There’s no need to request this in advance - if availability allows, they’ll let you know. While a late check-out cannot be guaranteed, the team will always do their best to provide you with a little extra time where possible.
Property Access
Front Gate: The access code for the front gate is #1010#
Front Door: Key Access
