Mermaids Reach
Your accomodation guide
HIHAGuest
Property Wi-Fi
Network:
hamiltonholiday
Password:
Wi-Fi Help:
Air Conditioning
If you experience difficulty connecting to the Wi-Fi, please first ensure your device is connected to the HIHAGuest network using the password provided.
If you’re connected to the correct network but the internet is not working, locate the modem - generally found on the kitchen bench or near the TV - switch it off, wait approximately 30 seconds, then turn it back on. Allow a few minutes for the modem to reconnect before trying again.
As with internet services in an island location, connection speeds and reliability can occasionally vary, and you may experience brief periods of slower speeds or interrupted connectivity during your stay.
If you’re still unable to connect after restarting the modem, please contact Hamilton Island Holiday Apartments so our team can assist.
If you experience any issues with the air conditioning during your stay, there are a few simple steps that may help.
If the unit begins to leak or drip water, please ensure all doors and windows are completely closed and set the temperature to no lower than 23°C. Allow the system some time to settle.
If the leaking continues, switch the air conditioning off for approximately one hour before turning it back on.
Should the issue continue after following these steps, please contact Hamilton Island Holiday Apartments and we will be happy to assist.
Oven
If you’re having trouble operating the oven, please ensure the oven door is open and check that the timer/clock is switched on and correctly set, as the oven may not operate otherwise.
If you’re still unable to get the oven working after checking these settings, please contact Hamilton Island Holiday Apartments on and our team will be happy to assist.
TV Troubleshooting
If you experience any issues with the TV during your stay, particularly a “Weak or No Signal” message, try completing a channel scan to refresh the available channels.
If the TV is not responding, check the remote batteries and try switching the TV on manually using the power button on the unit.
If you’re still unable to resolve the issue, please contact Hamilton Island Holiday Apartments .
Power
Power / Switchboard Location: Laundry
If the electricity trips during your stay, please check the switchboard located in the laundry to see whether any switches have tripped.
If a switch has tripped, turn off any appliances that were recently in use before resetting the affected switch.
If no switches appear to have tripped, or the power does not return after resetting the switchboard, please contact Hamilton Island Holiday Apartments and our team will be happy to assist.
Rubbish & Recycling
Please dispose of your rubbish using the garbage bins located at the start of the driveway, inside the wooden bin enclosure.
Please separate general waste from recycling using the appropriate bins, and avoid leaving any rubbish outside or on balconies, as this can attract cockatoos and other island wildlife.
Additional Property Information
Swimming Pool:
Please note that the private swimming pool at Mermaids Reach is not heated. As the pool temperature is naturally influenced by the weather and surrounding conditions, the water may feel cooler during certain times of the year.
Property Supplies
A complimentary starter pack is provided for your arrival, including detergent, soap, toilet paper and garbage bags to help get you settled in.
Should you require any additional supplies during your stay, the local IGA supermarket is just a short buggy ride away.
Check Out
The valet team will contact you between 4:00pm and 6:00pm on the afternoon prior to your departure via text message or phone call. They’ll confirm your transfer time and provide all the details you need for departure the following day.
Standard check-out time is 10:00am, unless otherwise advised by the valet team.
Where possible, the team will always try to accommodate a later check-out. There’s no need to request this in advance - if availability allows, they’ll let you know. While a late check-out cannot be guaranteed, the team will always do their best to provide you with a little extra time where possible.
Property Access
Key Access
