Lotus
Your accomodation guide
Lotus
Property Wi-Fi
Network:
Lotus4803
Password:
Wi-Fi Help:
Air Conditioning
Should you experience any issues with the Wi-Fi during your stay, please first ensure your device is connected to the correct Wi-Fi network using the password provided.
If you are connected to the correct network but are unable to access the internet, try disconnecting from the Wi-Fi on your device and then reconnecting using the supplied network name and password.
As with internet services in an island location, connection speeds and reliability can occasionally vary, and you may experience brief periods of slower speeds or interrupted connectivity during your stay.
If you’re still unable to connect, please contact Hamilton Island Holiday Apartments so our team can assist.
If you experience any issues with the air conditioning during your stay, there are a few simple steps that may help.
If the unit begins to leak or drip water, please ensure all doors and windows are completely closed and set the temperature to no lower than 23°C. Allow the system some time to settle.
If the leaking continues, switch the air conditioning off for approximately one hour before turning it back on.
Should the issue continue after following these steps, please contact Hamilton Island Holiday Apartments and we will be happy to assist.
Oven
If you’re having trouble operating the oven, please ensure the oven door is open and check that the timer/clock is switched on and correctly set, as the oven may not operate otherwise.
If you’re still unable to get the oven working after checking these settings, please contact Hamilton Island Holiday Apartments on and our team will be happy to assist.
TV Troubleshooting
If you experience any issues with the TV during your stay, particularly a “Weak or No Signal” message, try completing a channel scan to refresh the available channels.
If the TV is not responding, check the remote batteries and try switching the TV on manually using the power button on the unit.
If you’re still unable to resolve the issue, please contact Hamilton Island Holiday Apartments .
Power
Power / Switchboard Locations:
This property has two switchboards. The first is located to the left as you enter the property, opposite the first bedroom door. The second is located outside the gate, to the right of the small wooden shed.
If the electricity trips during your stay, please check the switchboards to see whether any switches have tripped. Before resetting the affected switch, turn off any appliances that were recently in use, such as a hairdryer or toaster, then reset the tripped switch.
If the power continues to trip, particularly when using a specific appliance, please stop using that appliance and contact Hamilton Island Holiday Apartments so our team can assist.
Rubbish & Recycling
Please dispose of all rubbish in the designated bins located at the start of the driveway, ensuring general waste and recycling are separated appropriately.
Please avoid leaving rubbish outside or on balconies at any time, as this can quickly attract cockatoos and other island wildlife.
Additional Property Information
Coffee Table:
For your safety and to prevent damage, please do not move, stand or dance on the coffee table under any circumstances.
Sonos:
The Sonos system can be operated using the iPad provided at the property. If the iPad is running low on charge, a spare Apple charger should be available within the property. If you’re unable to locate it, you’re welcome to use your own compatible Apple charger.
Pool:
If you experience any issues with the pool during your stay, please contact Hamilton Island Holiday Apartments and our team will be happy to assist.
Outdoor Umbrellas & Blinds:
Please lower and secure the outdoor umbrellas and retract the outdoor blinds each evening.
If a storm, strong winds or other adverse weather is approaching, it is essential that the blinds are retracted and all umbrellas are lowered and securely fastened to prevent damage.
Property Supplies
A complimentary starter pack is provided for your arrival, including detergent, soap, toilet paper and garbage bags to help get you settled in.
Should you require any additional supplies during your stay, the local IGA supermarket is just a short buggy ride away.
Check Out
The valet team will contact you between 4:00pm and 6:00pm on the afternoon prior to your departure via text message or phone call. They’ll confirm your transfer time and provide all the details you need for departure the following day.
Standard check-out time is 10:00am, unless otherwise advised by the valet team.
Where possible, the team will always try to accommodate a later check-out. There’s no need to request this in advance - if availability allows, they’ll let you know. While a late check-out cannot be guaranteed, the team will always do their best to provide you with a little extra time where possible.
Property Access
Front Door: Key Access
Gate Access: Key Fob
Code for Gate: 4802 + FCN button
