Casa Rotunda
Your accomodation guide
Casa Rotunda
Property Wi-Fi
Network:
Rotunda1234
Password:
Wi-Fi Help:
Air Conditioning
Should you experience any issues with the Wi-Fi during your stay, please first ensure your device is connected to the correct Wi-Fi network using the password provided.
If you are connected to the correct network but are unable to access the internet, try disconnecting from the Wi-Fi on your device and then reconnecting using the supplied network name and password.
As with internet services in an island location, connection speeds and reliability can occasionally vary, and you may experience brief periods of slower speeds or interrupted connectivity during your stay.
If you’re still unable to connect, please contact Hamilton Island Holiday Apartments so our team can assist.
If you experience any issues with the air conditioning during your stay, there are a few simple steps that may help.
If the unit begins to leak or drip water, please ensure all doors and windows are completely closed and set the temperature to no lower than 23°C. Allow the system some time to settle.
If the leaking continues, switch the air conditioning off for approximately one hour before turning it back on.
Should the issue continue after following these steps, please contact Hamilton Island Holiday Apartments and we will be happy to assist.
Oven
If you’re having trouble operating the oven, first check that the timer/clock is switched on and correctly set, as this is the most common reason the oven may not start. You may also find that the oven door needs to be open when initially starting the oven.
If you’re still unable to get the oven working after checking these settings, please contact Hamilton Island Holiday Apartments and our team will be happy to assist.
Please note that the property also has commercial kitchen equipment, including the combi oven and commercial dishwasher. We kindly ask that guests avoid using these appliances during their stay.
TV Troubleshooting
If you experience any issues with the TV during your stay, particularly a “Weak or No Signal” message, try completing a channel scan to refresh the available channels.
If the TV is not responding, check the remote batteries and try switching the TV on manually using the power button on the unit.
Welcome Lounge TV: The TV in the Welcome Lounge is housed within a TV lift, which needs to be raised using the provided remote before use. If the lift remote is not working, a manual control switch is located inside the cupboard beneath the TV.
If you’re still unable to resolve any TV issues, please contact Hamilton Island Holiday Apartments and our team will be happy to assist.
Power
There are multiple switchboards located throughout the property, however these are secured within locked cupboards and are not accessible to guests.
If the power trips at any time during your stay, please contact Hamilton Island Holiday Apartments on 1800 135 539 and our team will assist with getting the issue resolved.
Rubbish & Recycling
Please dispose of all rubbish in the designated bins located at the start of the driveway, ensuring general waste and recycling are separated appropriately.
Please avoid leaving rubbish outside or on balconies at any time, as this can quickly attract cockatoos and other island wildlife.
Additional Property Information
Cellar & Wine Purchases:
The bottles of wine available in the property’s cellar are available for purchase during your stay. If you would like to purchase any wine, please contact Hamilton Island Holiday Apartments on 1800 135 539 and our team will be happy to assist.
Ceiling Fans:
To operate the ceiling fans using the provided remotes, first ensure the wall switch is turned on. The fan switch is located directly beneath the light switch. Once switched on at the wall, you can use the remote to control the fan settings.
Hot Water:
The taps throughout the property can be a little temperamental, so please take care when adjusting them to reach your desired water temperature.
Due to the size of the property and the location of the hot water systems, it may take a minute or two for the water to heat up after turning on a tap or shower. Please also note that the hot water temperature is capped at 50°C and cannot be increased beyond this temperature.
Laundry:
The laundry is located outside the front door within the housekeeper wing.
Pool:
If you experience any issues with the pool during your stay, please contact Hamilton Island Holiday Apartments on 1800 135 539 and our team will be happy to assist.
Spa:
The spa is operated using the remote located in the lower-ground-floor lounge.
Property Supplies
A complimentary starter pack is provided for your arrival, including detergent, soap, toilet paper and garbage bags to help get you settled in.
Should you require any additional supplies during your stay, the local IGA supermarket is just a short buggy ride away.
Check Out
The valet team will contact you between 4:00pm and 6:00pm on the afternoon prior to your departure via text message or phone call. They’ll confirm your transfer time and provide all the details you need for departure the following day.
Standard check-out time is 10:00am, unless otherwise advised by the valet team.
Where possible, the team will always try to accommodate a later check-out. There’s no need to request this in advance - if availability allows, they’ll let you know. While a late check-out cannot be guaranteed, the team will always do their best to provide you with a little extra time where possible.
Property Access
Front Gate: The access code for the front gate is 1979#
Front Door: Key Access
