Terms and Conditions

$300 deposit taken when booking a property.

Final payment is due 3 week prior to arrival.

If booking is cancelled any time prior to 6 weeks then $300 deposit refundable however, if cancelled 3-6weeks prior to arrival then $300 deposit is not refundable.
If cancellation is less than 3 weeks before arrival 100% cancellation fee applies.

No credit card fee is charged to the guest on credit card transaction for initial deposit.

Final balance can be paid via direct deposit into account or via credit card over the phone. A 1% surcharge applies on final payments if you choose to pay via credit card.
To pay final balance by credit card call 1800 135 539

If final payment has not been paid 7 days prior to the arrival date, HIHA will charge the original card that the deposit was made on.

When bookings are made online, it's request only till booking is confirmed by a formal confirmation email from HIHA. The website runs a live calendar- however there is sometimes a lag which will allow the occasional double booking. We will always confirm your booking within 24 hours.

On the rare occasion that a property is damaged or sold in the period between your booking date and your arrival date we may have to move your booking, offer you alternatives of cancel the reservation. We always endeavour to avoid this situation, but sometimes it's unavoidable.

 
COMPANY DETAILS: HIHA Pty Ltd
1800 135 539
ABN: 20 155 737 330
Real Estate licence: 3535834
Address: PO BOX 709, Torquay Vic 3228
 
HIHA are a booking agent for holiday properties on Hamilton Island. We specialise in personal service for luxury properties. The currency is all in AUD Card types accepted: Master Card and Visa only All transaction secure – 128 bit sever